Disputes: How the Process Works
If something isn't right after a completed transaction, Buyers and Sellers can submit a dispute for our team to review.
This guide explains when a dispute can be submitted, how to submit one, and what to expect during the review process.
Who Can Submit a Dispute?
Buyers
You can submit a dispute if all of the following are true:
- You are the winning Buyer for the listing.
- The listing status is Completed.
- You do not have a previously rejected dispute for the same listing.
Buyer disputes must be submitted by the authorized Buyer associated with the purchase.
Sellers
You can submit a dispute if all of the following are true:
- You are the Seller for the completed listing.
- The listing status is Completed.
- You do not have a previously rejected dispute for the same listing.
Seller disputes must be submitted by the Seller associated with the listing.
Note: If a dispute has already been rejected, another dispute cannot be submitted for the same listing.
How to Submit a Dispute
- Open the completed listing.
- Select Dispute Listing.
- Choose the reason for the dispute.
- Add any additional notes if requested.
- Select Submit Dispute.
Once submitted, your dispute will be routed to the appropriate review process.
What Happens After You Submit?
Once a dispute is submitted, we'll determine the best review process based on the type of dispute.
Depending on the situation:
- The other party may have an opportunity to respond before we review the dispute.
- Some disputes are reviewed directly by the QuickAuction team without requiring a response from the other party.
- If additional information is needed, we'll contact you.
While your dispute is being reviewed, your listing will display Dispute Pending.
When the Other Party May Respond
For some disputes, we'll ask the other party to review the dispute before our team makes a final decision.
If a response is requested:
- They'll have up to 72 hours to respond.
- They may agree with the dispute or request that our team review it.
- If they don't respond within the allotted time, the dispute may be approved automatically.
Not every dispute includes this step.
How We Review Disputes
Our team carefully reviews every dispute before making a final decision.
Depending on the situation, we may review:
- Listing details
- Photos
- Transaction information
- Information provided by the Buyer and Seller
- Any additional documentation submitted during the review
If we need more information, we'll contact you before making a decision.
Possible Outcomes
Approved
If your dispute is approved:
- The listing is marked No Sale.
- Marketplace fees are flagged for refund processing.
- Both parties are notified of the decision.
Rejected
If your dispute is not approved:
- The listing remains completed.
- The dispute status changes to Dispute Rejected.
- You can contact Support if you have additional questions.
Refunds
Refunds are processed manually after a dispute is approved.
After approval:
- Marketplace fees are prepared for refund.
- Payment details are verified.
- Refund timing depends on your payment method and financial institution.
What You'll See in Your Account
Buyer View
| Status | What You'll See |
|---|---|
| In Review | Dispute Pending |
| Approved | Dispute Approved |
| Rejected | Dispute Rejected with a Contact Support link |
Seller View
| Status | What You'll See |
|---|---|
| Awaiting Response (when applicable) | Options to review the dispute |
| In Review | Dispute Pending |
| Approved | Dispute Approved |
| Rejected | Dispute Rejected |
Notifications
We'll keep you updated throughout the dispute process.
You may receive notifications when:
- Your dispute has been submitted.
- The other party has responded (when applicable).
- Additional information is needed.
- A final decision has been made.
- Refund processing has begun, if applicable.
Need More Help?
If you have questions about an existing dispute or need additional assistance, our Support team is here to help.